JOB TITLE | Housing Navigator III (Internal Position)

REPORTS TO | Program Manager

PROGRAM | Housing Programs: CalAIM Short Term Post Hospitalization Program

POSITIONS SUPERVISED | No

LOCATION | Hanford, CA and Visalia, CA

SALARY RANGE | $26.00 - $30.00/hr

JOB SUMMARY

Under the direct supervision of the Program Manager, the Housing Navigator III will oversee and support Champions’ Short-Term Post-Hospitalization (STPH) Housing Program in Kings County. This position is responsible for supervising the Housing Navigators and monitors assigned to the STPH program and ensuring high-quality service delivery consistent with CalAIM requirements, managed care plan expectations, and Champions’ policies and procedures. The Housing Navigator III will collaborate with hospitals, discharge planners, county agencies, community-based organizations, and managed care plans to ensure members discharging from medical settings have access to appropriate short-term housing and supportive navigation services.

Essential Duties and Responsibilities of a Housing Navigator:

  • Oversee and coordinate the allocation of designated resources and ensure compliance with stated mission, goals, regulations, and guidelines.

  • Develop, implement, and manage systems and processes to maximize the effectiveness and responsiveness of Short Term Post Hospitalization.

  • Manage Champions STPH Programs usage of electronic health records (EHR) systems utilized and reporting responsibilities to all funding agencies, government agencies, and Champions management team.

  • Evaluate program operations and activities in terms of over-all effectiveness and compliance; implement improvements and modifications as necessary; and adjust overall goals and objectives in response to program directives and/or client needs.

  • Conduct weekly audits to ensure documentation accuracy and ethical completion within the EHR system.

  • Manage staff assignments, supervise, and train all Champions STPH staff.

  • Act as professional and managerial resource to program staff, project teams, and clients in a positive and supportive manner.

  • Collaborate with other Champions Programs, KTHA, community providers, managed care plans, and county agencies to secure advice, resources, and technical services necessary to achieve Housing Program goals, objectives, and directives in accordance with mutually agreed upon time frames and in compliance with pertinent guidelines and regulations.

  • Coordinate and participate in collaborative community activities, programs, and projects to maximize available resources and responsiveness to clients; provide necessary and requested resources; act as team member/ leader for assigned projects/opportunities.

  • Participate in budget preparation and administration of Champions Housing Programs; preparing cost estimates/projections, submitting justifications for requested resources, and monitoring and controlling expenditures.

  • Perform needs assessments and complete individualized housing plans as necessary.

  • Organize and lead regular staff meetings in order to address client needs, program issues, and assist in the integration of services for clientele. 

  • Recruit landlords and establish working relationships for the benefit of clientele.

  • Participate in applicable meetings, trainings, conferences, etc. as required both internally and externally.

  • Remains culturally sensitive and respectful in all client and staff interactions.

  • Adheres to all client confidentiality requirements & standards.

  • Performs other duties as assigned.   

QUALIFICATIONS AND SKILLS

  • Experience: Two years of increasingly responsible clinical and/or administrative experience in human services, behavioral health, substance use disorder, or related programs, including at least two years of supervisory responsibility; experience working with individuals with a history of mental illness and substance abuse; knowledge of co-occurring disorders and evidence-based treatment approaches. Proficient in the area of program development and evaluation. Working knowledge state and federal regulations relating to mental health services and substance abuse treatment; including HIPAA and Medi-Cal insurance. Must possess knowledge and skills related to social service case management, supervising program service delivery, and outcome measurements.

  • Education: 1) Master degree in Social Work, Marriage & Family Therapy, Public Health, or related field; 2) Bachelor degree in social work, psychology, human services, or related field and 2 years of supervisory experience; or 3) High school diploma and 2 years of experience managing social service programs.

  • License or Certificate: Valid California Class C Driver’s License and clean driving record required (verified by DMV at hire and periodically). First Aid and CPR certifications obtained within 90 days of employment and maintain current thereafter.

  • Other: Criminal background clearance required.

ORGANIZATION RELATIONSHIPS

  • Interfaces with all levels of management, staff, clients, residents and families including partner agencies.

PHYSICAL SKILLS AND ABILITIES

  • Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

  • Prolonged periods of sitting at a desk and working on a computer.

  • Must be able to lift and carry up to 20 lbs.

  • Must be able to talk, listen and speak clearly on telephone and telehealth platforms.

WORKING CONDITIONS

  • Services may involve travel to offsite locations for assessments, service provision, and crisis management.

EMPLOYMENT STATUS

  • Full Time, Exempt

ANTICIPATED HOURS

  • Work hours can vary and may require some on‐call scheduling including weekends, evenings, and holidays per program requirements.