JOB TITLE | Program Manager

SUPERVISOR | Executive Director

PROGRAM | CalAIM

POSITIONS SUPERVISED | Yes

LOCATION | Hanford and Visalia

Salary | $70,000 - $85,000

JOB SUMMARY

Under the direct supervision of the Executive Director, the CalAIM Program Manager will be responsible for the oversight and development of the Champions ECM & Housing Programs in Kings and Tulare Counties. This includes collaboration with a number of local entities, including County Behavioral Health, County Health and Human Services Agency, Public Health, Sheriff’s Office, County Probation, Adventist Health, CalViva/HealthNet, Anthem Blue Cross, Kings Tulare Homeless Alliance and other community-based organizations to provide integrated services and care management for clientele. The CalAIM Program Manager will assure effective day-to-day operations within ECM & Housing Programs and will supervise all staff. The CalAIM Program Manager will provide appropriate training and modeling for staff, including Lead Care Managers, Clinical Consultants, Housing Navigators, Outreach Specialists, and Office Assistants.

The CalAIM Program Manager will conduct weekly caseload audits for program clientele and ensure appropriate and ethical documentation is maintained for all cases within the electronic health record system. They will oversee, evaluate and/or revise the care plans as needed for adults and youth enrolled in ECM services. The CalAIM Program Manager will ensure compliance with state and federal laws and regulations, in addition to the Policies & Procedures set-forth by Champions, DHCS, and managed care plans.

The CalAIM Program Manager will oversee an established CalAIM program in Kings County and expand these same services into Tulare County.

RESPONSIBILITIES AND DUTIES

  • Oversee and coordinate the allocation of designated resources, overview the record keeping and reporting functions, and ensure compliance with stated mission, goals, regulations, and guidelines.

  • Evaluate program operations and activities in terms of over-all effectiveness and compliance; implement improvements and modifications as necessary; and adjust overall goals and objectives in response to program directives and/or client needs.

  • Develop, coordinate, and participate in collaborative activities, programs, and projects to maximize available resources and responsiveness to clients; provide necessary and requested resources; act as team member/ leader for assigned projects/opportunities.

  • Provides supervision for all Champions ECM and Housing staff. Identify staff training needs and ensure development and implementation of programs that address needs, participate in delivering training sessions to meet the needs of staff related to clinical/program needs.

  • Develop, implement, and manage systems and processes to maximize the effectiveness and responsiveness of the ECM and Housing Program; act as professional and managerial resource to program staff, project teams, and clients in a positive and supportive manner.

  • Collaborate with other work units, agencies and ECM and Housing Program partners to secure advice, resources, and technical services necessary to achieve ECM and Housing Program goals, objectives, and directives in accordance with mutually agreed upon time frames and in compliance with pertinent guidelines and regulations.

  • Participate in budget preparation and administration for the ECM and Housing Program for Champions; preparing cost estimates/projections, submitting justifications for requested resources, and monitoring and controlling expenditures.

  • Perform screenings and complete individualized care plans as necessary. Coordinate care with assigned case management staff.

  • Participate in staff meetings, in order to address client needs, program issues, and assist in the integration of services for clientele. 

  • Develop, implement, and manage implementation of Kings County Street Outreach Plan, including the scheduling of street outreach teams with mobile office/trailer and team of clinicians.

  • Assist in the preparation of capacity building grants to expand the scope of CalAIM services offered geographically and in types of services offered (i.e. sobering center, transitional housing, etc.)

  • Travel between offices to oversee operations and staff.

  • Participate in applicable meetings, trainings, conferences, etc. as required both internally and externally.

  • Remains culturally sensitive and respectful in all client and staff interactions.

  • Adheres to all client confidentiality requirements & standards.

  • Performs other duties as assigned.   

QUALIFICATIONS AND SKILLS

  • Experience: Two years of increasingly responsible clinical and/or administrative experience in human services, behavioral health, substance use disorder, or related programs, including at least two years of supervisory responsibility; experience working with individuals with a history of mental illness and substance abuse; knowledge of co-occurring disorders and evidence-based treatment approaches. Proficient in the area of program development and evaluation. Working knowledge state and federal regulations relating to mental health services and substance abuse treatment; including HIPAA, 42 CFR Part 2, and Medi-Cal insurance. Must possess knowledge and skills related to social service case management, supervising program service delivery, and outcome measurements.

  • Education: 1) Master degree in Social Work, Marriage & Family Therapy, Public Health, or related field; 2) Bachelor degree in social work, psychology, human services, or related field and 2 years of supervisory experience; 3) High school diploma and 4 years of experience managing social service programs.

  • License or Certificate: Valid California Class C Driver’s License and clean driving record required (verified by DMV at hire and periodically). First Aid and CPR certifications obtained within 90 days of employment and maintain current thereafter.

  • Other: Criminal background clearance required.

ORGANIZATION RELATIONSHIPS/INTERACTIONS:

Interfaces with all levels of management, staff, clients, residents and families including partner agencies.

PHYSICAL SKILLS AND ABILITIES

  • Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

  • Must have the visual, physical, and technical ability to independently operate a variety of office equipment including the use of a computer. While performing the duties of this job, the employee is regularly required to sit and talk or hear.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Prolonged periods of sitting at a desk and working on a computer.

  • Must be able to lift and carry up to 20 lbs.

  • Must be able to talk, listen and speak clearly on telephone.

WORKING CONDITIONS

Interfaces with all levels of management, staff, clients, residents, and families including community partners.  Services may involve travel to offsite locations. 

Hours:  Work hours can vary and may require some on-call scheduling including weekends, evenings, and holidays per program requirements.

Note: Duties and responsibilities shall include the principal functions of the job. The job description shall not be construed as an employment contract or as a complete listing of all miscellaneous, incidentals, or other duties which may be assigned during normal operations.