Program Manager | Outpatient Treatment

JOB TITLE | Outpatient Program Manager

REPORTS TO | Director of Clinical Services

PROGRAM | Outpatient SUD Services

POSITIONS SUPERVISED | Yes

LOCATION | Hanford, CA

EMPLOYMENT STATUS | FULL-TIME, Non-Exempt

SALARY RANGE | $70,000.00 - $75,000.00

JOB SUMMARY

Under the Director of Treatment Services’ supervision, the Outpatient Program Manager will manage and oversee a variety of substance use disorder treatment functions within the Outpatient Program.  The Program Manager will work with all other Champions programs to provide integrated services and treatment for the clientele. The Program Manager will ensure proper and ethical documentation for all services, provide appropriate training and modeling for staff and interns, conduct monthly staff meetings and program audits and be familiar with Drug Medi-Cal and the California Department of Health Care Services (DHCS) regulations and standards. The Program Manager will coordinate all functions in the outpatient office to include supervision, compliance and quality assurance, program development, billing and productivity, financial oversight, training and development of staff in all areas and will also be a part of outreach in development of community partnerships.

RESPONSIBILITIES AND DUTIES

• Provides oversight of Outpatient program, contract responsibilities, and program staff. 

• Complies with all program policies and procedures; including State/Federal or Certification/Licensure requirements. 

• Oversees program's compliance with state licensing and federal regulations, and all reporting requirements. 

• Assists with preparing DHCS and DMC applications, renewals, and corrective action plans. 

• Prepares and assembles all documentation for all programmatic audits, monitorings, and investigations by regulatory and funding agencies.

• Assists with preparing corrective action plans for Outpatient program monitoring findings. 

• Coordinates all client intake procedures for the outpatient SUD treatment program to maintain compliance with DHCS timely access requirements.

• Oversees appropriate record-keeping and ensures completion of all program's documentation. 

• Oversees chart reviews to ensure the delivery and documentation of services in compliance with licensure and payer regulations and standards. 

• Monitors program staff completion of client's intake and Problem Lists. 

• Coordinates with LPHA to approve diagnoses, assessments, Problem Lists, and extensions. 

• Coordinates with Samuel’s House and Hannah’s House Program Managers to refer clients to their programs as needed. 

• Conducts assessments and delivers individual and group counseling services as needed. 

• Assists Director of Treatment Serv ices in monitoring third party billing and all revenue generating activities. 

• Updates programmatic policies and procedures to maintain compliance with DHCS, DMC, and Kings County Behavioral Health (KCBH) regulatory and funding requirements.

• Develops/ maintains an organizational culture that fosters staff professional development and provides adequate supervision and support. 

• Facilitates healthy team development and skill building integral to the delivery of Champions’ services. 

• Participates in team meetings; assists Director of Treatment Services with new initiatives and projects and in seeking funding sources; assists in fulfilling reporting requirements. 

• Participate in monthly Kings County Behavioral Health SUD System of Care (SOC) meetings. 

• Participate in Kings Partnership for Prevention workgroups. 

• May be required to work some evening and weekend hours based on program needs. 

• Works in a confidential capacity. Uses independent judgment and discretion to make decisions affecting the department and staff as it relates to operations/services and company policy. 

• Make and recommend management and personnel decisions for, including promotion, transfer and assignment of staff, and imposition of discipline. 

• Perform other duties as required. 

QUALIFICATIONS AND SKILLS

• Current licensure or registration with State of California Board of Behavioral Sciences (BBS) as clinical psychologist, social worker, marriage and family therapist, or clinical counselor; OR

• Current SUD counselor certification or equivalent with at least 2 years of direct substance use disorder counseling experience.

• Minimum of Two years of clinical and administrative management and supervisory experience in a community-based agency setting. 

• Drug and Alcohol or related certification and American Society of Addiction Medicine (ASAM) Trained. 

• Must have valid California Class C Driver’s License; maintain a good safety record (verified by DMV at hire and periodically) and a reliable vehicle; proof of liability insurance if driving personal vehicle. 

• First Aid and CPR certifications obtain within 90 days of employment and maintain current thereafter. 

• Experience with culturally diverse population. 

• Must have flexibility to work some evening and weekend hours during scheduled client activities. 

• Must be drug tested prior to hire and drug test results shall be negative for illegal drug use, including marijuana. 

• Must have TB clearance within 60 days prior to hire. 

• Must pass background check (Live Scan Fingerprint). 

• Must be able to drive (when needed) for business purposes to other program locations.  If employee drives his/her personal automobile for UPAC business, employee must have valid California driver’s license and comprehensive automobile insurance coverage, as required by law. 

• Ability to understand and interpret information, follow instructions and manage workflow. 

• Strong Interpersonal skills; ability to work effectively with people in a constructive manner within a community-based treatment setting. 

• Basic and routine computer keyboarding, programs and software and advanced office management practices and operating procedures. 

• Able to multi-task in a fast-paced environment, apply professional judgement in solving difficult issues, and to communicate in a clear, precise and professional manner. 

• Bilingual (English and Spanish speaking) preferred. 

• Recovering individuals must have a minimum of two years clean, sober and abstinent to be considered for employment. 

PHYSICAL SKILLS AND ABILITIES

Must have the visual, physical and technical ability to independently operate a variety of office equipment including the use of a computer. Will also require bending, stooping, filing, lifting of at least 25 lbs. or more and able to interrupt physical altercations. Ability to verbally communicate well with others.

WORKING CONDITIONS

• Interfaces with all levels of management, staff, clients, residents, and families including community partners.  Services may involve travel to offsite locations.

• Hours:  The Outpatient Program Manager is expected to work Mondays to Fridays from 9:00 AM to 6:00 PM with the expectation of working later 1-2 days per week to assist with evening groups in Hanford and Avenal. Work hours can vary and may require some on-call scheduling including weekends, evenings, and holidays per program requirements.